Basic Business Skills

8-9 hours Study Time Per Course,12 Weeks Online Access, 2.6 CEU's. Price is inclusive of 15% VAT for ZAR payments

This Business Skills course is an essential learning program for service industry or support services employees who need to develop their customer service skills, business writing and telephone etiquette. In addition this workshop offers a choice of basic and advanced Microsoft Word or Excel skills to make employees more productive. To help learners take their services to the next level they will also learn time management and problem solving skills to improve their own workplace and the service they offer their customers.

This program offers the perfect blend of theory and workplace application with practical projects for every skill so they will develop themselves and improve their productivity and customer experience.

Do you want to know more about this course or how we can help you with your professional development?

Sarah Giles

Contact Sarah Giles

+2772 0877 429
[email protected]
  • Telephone Etiquette course lessons access (1 Month)
  • Business Writing course lesson access (1 Month)
  • Time Management course lesson access (1 Month)
  • Course eBook per course
  • Templates and exercises
  • Quick Reference sheet
  • Online Certification Exam

Pre-reading and Introduction

  • Assess your basic business skills
  • Define your personal goals for the workshop

Grammar and Etiquette for Writing and Speaking to Customers

  • Practise business writing
  • Practise email writing
  • Practise telephone responses

Business Report Writing

  • Write a business report

Time Management

  • Demonstrate time management
  • Organise your time (Diary session)
  • Describe different ways to deal with lateness and tardiness

You are required to complete an online multiple choice exam for each course with a pass mark of at least 80%

Support

We understand the importance of having a place to ask questions about your course or general technical support. We understand the importance of having a place to ask questions. Get in touch with us. We are here to help: [email protected]

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  • Online Ticketing system
  • Learner Forum
  • Help desk
  • Ask the experts questions

Helpdesk

Taryn Moodley

Contact Taryn Moodley

+2779 352 6252
[email protected]

Metropolitan Health is extremely satisfied with the level of service and professionalism of TLC Global and The Leadership Centre and would highly recommend them to any other organisation who is adopting Lean Six Sigma process improvement.

Gavin Thompson | Head of process improvement, Metropolitan Health

TLC were very professional and went the extra mile. The Financial Management course for 60 Health CEO's was extremely well received by Executives and the Sponsors and was requested to be deployed into the next level of the hospitals.

Azita Oskoei | Technical Specialist, Broadreach Healthcare and Western Cape Department of Health

I really enjoyed The Leadership Centre's Lean Six Sigma Black Belt course. It has formed a building block and a corner stone for my career. I found the journey challenging and exciting at the same time. TLC Team I salute you guys, this was the best experience I have ever had.

Justice Makhetha | Production Foreman, Private