Build solutions and find a common ground. The Conflict Resolution eCourse will empower you with crucial conflict management skills, including:
- Identifying and interpreting what conflict and conflict resolution mean
- Defining the five main styles of conflict resolution
- Applying basic communication skills
- Applying basic anger and stress management techniques
Do you want to know more about this course or how we can help you with your professional development?
Contact Roxanne Ellis+27861 852 463
- Conflict Resolution Course Lessons Access (1 Month)
- Course eBook
- Templates and exercises (Toolkit Section)
- Quick Reference sheet
- Online Certification Exam
- Identify and interpret what conflict and conflict resolution mean
- Define all six phases of the conflict resolution process
- Define the five main styles of conflict resolution
- Apply basic communication tools, such as the agreement frame and open questions
- Apply basic anger and stress management techniques
How long will it take to complete this eCourse ?
- This eCourse will take 8-9 hours to complete. There are 20 multiple choice exam questions administered online that will take up to an additional 1 hour to complete.
Technical Requirements (Computer)
- A computer with Microsoft Windows operating system (98, NT, 2000, XP, Vista, or Windows 7) or Mac OS X (10.5 Leopard or higher)
- A computer with Microsoft Office 2000 or higher
- A high speed internet connection and a web browser (Firefox is highly recommended as there are compatibility issues with Internet Explorer)
- Adobe Reader (free software)
Candidates are required to complete an online multiple choice exam with a pass mark of at least 80%
Q: How does eLearning work with The Leadership Centre?
A: You will receive login details to access the course material online through The Leadership Centre eLearning portal. You can download the eBook and course templates to read in your own time.
Q: What are the advantages of eLearning?
A: You can study anywhere and in your own time without the limitation of a classroom environment. eLearning is increasing in popularity because it is such a convenient way to learn. It is a cost effective option and the eBook is self-explanatory to make sure you can apply the tools you are learning.
Q: Will I receive an international certification?
A: Yes. The Leadership Centre is accredited through IACET (International Association for Continuing Education and Training). Your Certification will be recognised globally.
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- Learner Forum
- Help desk
- Ask the experts questions
Contact Taryn Moodley+2779 352 6252
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Metropolitan Health is extremely satisfied with the level of service and professionalism of TLC Global and The Leadership Centre and would highly recommend them to any other organisation who is adopting Lean Six Sigma process improvement.Gavin Thompson | Head of process improvement, Metropolitan Health
TLC have delivered an innovative leadership development programme for Fairfield Dairy combining practical workshops, eLearning modules and coffee morning catch up sessions for the team. Our managers and team members have benefited greatly from TLCKeith Stainbank | Human Resource Manager, Fairfield Dairy